Restaurant
The Orangery restaurant offers a wide range of refreshments from morning coffee and light lunches to afternoon tea. A children's menu is also available.
The restaurant is open from 10.00-18.00 (1 March - 31 October) and 10.00-17.00 (1 November - 28 February). A ramp provides access for wheelchair users.
Shops
The shop at Kensington Palace has recently been refurbished and the décor is now in keeping with the age and style of the palace itself. It stocks a wide variety of gifts ranging from exclusively designed china to lace accessories, guidebooks and postcards. You do not need a palace ticket to visit the shop.
Adjacent to the shop is the Yellow Drawing Room. This traditional English drawing room exudes luxury and comfort and promotes the pleasure of shopping in calm and refined surroundings. The lifestyle products on offer include china dinnerware, cutlery and glassware, all inspired by the decor and craftsmanship of the Historic Royal Palaces; table linens, desktop accessories and leather-bound books. The furniture used to create the setting is also available to order, if desired. Some of the services on offer here include tax refunds and shipping. You do not need a palace ticket to visit the Yellow Drawing Room.
Visiting with the family
Pushchairs can be left at the security desk in the ticket hall and baby-changing facilities are available in the toilets next to the shop. A children's menu is available in the Orangery restaurant.
Access
Disabled access to Kensington Palace is limited as the State Apartments are on the first floor and there is no lift. Wheelchair users should be advised that access to the State Apartments will require the visitor to walk up a shallow flight of 30 steps.
Apartment 1A, Kensington Palace, formerly occupied by Princess Margaret, contains three staircases ranging from 4 to 26 steps.
Most areas of the Royal Ceremonial Dress Collection are accessible by wheelchair, as is the Orangery restaurant, which has a wheelchair ramp.
There are disabled toilet facilities on the ground floor, next to the shop and next to the Diana Dress Collection.
The sound guide scripts are available in written form for visitors with hearing difficulties.
There is limited disabled parking next to the Orangery. As space is restricted, it is advisable to book in advance. Please telephone +44 (0)20 7937 9561.
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